AliExpress review – Are customers satisfied?

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Our last article concerned what the AliExpress platform is and how it works. In the following text, we will check what the general AliExpress reviews are, i.e. if the users are satisfied with the purchases they have made on this website. We will also verify what the most common reasons of negative opinions are.

In order to check reviews about this platform, we were looking for some comments through Google. We have found many websites that include opinions about AliExpress.com written by traders, as well as individual clients who have had some experience with this platform, i.e. they have purchased some products on the website.

What are the AliExpress reviews then?

The opinions connected with purchasing goods on AliExpress.com are as follows:

On Trustpilot, there are 12837 reviews about AliExpress in total. The AliExpress.com website has received an average score of 4 out of 5 stars, based on 9134 reviews. The lowest mark (1 star) was issued by 20% of all buyers. The highest note (5 stars) was given to AliExpress by 71% of users.

On Sitejabber, we have found 2292 reviews about AliExpress.com in total. It has received an average score of 1,9 stars out of 5 stars possible. The lowest AliExpress review (1 star) was given by as many as 1589 users (more than 2/3 of their total number). The highest notes (4 or 5 stars) were given to AliExpress by 20,5% of users. It is a very bad result.

On Resellerratings, there are 779 opinions about AliExpress.com in total. It has received an average score of 1,03/10 (1 star).

On Pissedconsumer, there are 946 AliExpress reviews left by its users. The portal has received an average score of 1,8/5. This score is based on 538 opinions. The average amount of money lost by people who have purchased goods on AliExpress.com was $283, and the total amount lost by all users was $120K.

On Influenster, the portal has received an average score of 3,5/5 based on 706 opinions. The biggest part of users (34%) gave to AliExpress.com 4 stars. The highest note (5 stars) was given to AliExpress by 29% of users, and the lowest one – by 13% of users.

* All above data was last updated on November 2, 2017.

After analysing the results from above websites, it may be noticed that many buyers were dissatisfied with their purchases on AliExpress. On Sitejabber, more than 2/3 of users gave the website the lowest note. On Resellerratings and Pissedconsumer, the website received poor scores. Most buyers issued the poorest possible AliExpress review. The comments left by the users were also negative. On Influenster and Trustpilot, the AliExpress.com platform received good marks.

After collecting the notes, we read the comments. We decided to focus our analysis only on the negative ones in order to determine the reasons of dissatisfaction with purchases on AliExpress.

What is the reason that many buyers have given a negative AliExpress review?

We have determined the most common reasons of dissatisfaction with the purchases on AliExpress.com that resulted in expressing negative opinions about this website. These are as follows:

  1. Expecting products characterized by higher quality. The buyers, while ordering the product, had thought they would get high-quality products that would meet their expectations, however the goods were characterized by lower quality.
  2. Being cheated by the Chinese supplier. The Chinese ‘company’ was paid for the product, but the buyer has never had the product delivered and he/she will probably never have.
  3. Poor contact with the sellers. The buyers had sent many messages to the seller, but they didn’t respond.
  4. Receiving faulty goods. It has often happened to clients to get faulty goods.

The above reasons are the most common causes of negative AliExpress reviews, however all aforementioned obstacles may be avoided. We have prepared a short guide how to do that. We encourage you to read it.

If someone has had some experience with the AliExpress.com portal (both negative or positive one), we encourage you to leave your own AliExpress review in a comment under the article.

adminAliExpress review – Are customers satisfied?

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Our blog contains articles about trade with China. Publications available on this blog allow you to find very important information and practical tips about import from China. We add new articles every Wednesday.


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